A client requests that their dispute be submitted to the ombudsman service before the Dealer Member has provided a final response. According to CIRO requirements, what is the general timeline a client must wait before exercising this right if the firm has not responded?

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Correct. While firms strive for earlier resolution, the standard industry threshold (related to LO 4.2 and Element 4 context) is that a client can escalate if the firm hasn't provided a final response within 90 days.

A client requests that their dispute be submitted to the ombudsman service before the Dealer Member has provided a final response. According to CIRO requirements, what is the general timeline a client must wait before exercising this right if the firm has not responded?

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